Grievance Redressal
To register a grievance, please take a look at the information below.
We've detailed it out for you, step by step.
Level 1:
For quickest response, chat with us through support centre in the profile tab of your Scapia App
Email us: care@scapia.cards
For any complaints, reach out to Scapia Telephone number: 080-48675100
Write to us on Address: Scapia Technology Private Limited – 2nd Floor, Tower-B, Mantri Commercio, Bellandur, Bengaluru, Karnataka - 560103
Level 2:
If you are not satisfied with the response from Level 1, please escalate the issue to our grievance officer Mr. Aniruddh Agrawal.
You can reach out to the officer at grievance@scapia.cards or you can send your complaint in writing at: Attn: Grievance Officer, Scapia Technology Private Limited, 2nd floor, Tower B, Mantri Commercio, Kariyammana Agrahara, Bellandur, Bengaluru, Karnataka 560103, India
Level 3:
If you are not satisfied with Level 2, you can contact the Scapia Nodal Officer through email at ccnodaloffice@scapia.cards
For any escalation beyond this level, you can reach out to the bank at support@federalbank.co.in
